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Got questions you need answered before you make your purchase in our eStore? Check the Frequently Asked Questions below! If you need further clarification on your orders, do contact us!
All standard shipping are via TNT Express. All purchases will be send out from our central warehouse in Malaysia.
- Shipping will usually takes 2-5 working days
- All items needs go through Singapore custom clearance and meets the local authorities requirements
- Items are subjected to Singapore import policies
Do refer to our Delivery Policy for the full information.
We accept several types of payment methods in our eStore :
- iPay88 (VISA, MasterCard)
- PayPal for other credit cards or International credit cards.
- Your will receive an Order Note Confirmation via the email address you registered with.
- Your Order will be processed immediately by our team (provided that the order is made during working hours on a work day, which includes half day on Saturday).
- If it is an off-the-shelf order, it will be sent for processing by our Packaging Experts. However for Custom Orders our Floral Design Team will be consulted to create an arrangement according to your specifications. A picture of the design will then be sent for your approval before we proceed to finalize the customization.
- TNT shipping tracking ID will be emailed to you.
Yes, every confirmed online order will be followed by a confirmation email and receipt sent to the email you entered in your order form.
International Shipping is via TNT and you are required to contact (firstname.lastname@example.org) for further information.
Please note that shipping charges are separate from taxes or duties and the customer is responsible for paying any custom charges, duties and/or VAT.
- Prolonged Shelf Life : Depending on storage / environmental conditions, best viewing period for preserved flowers are 6 -12 months. Generally preserved flowers will not wilt as fresh flowers. As a comparison, fresh flowers typically last 1 week or less.
- Reduced Waste and Cost : Longer shelf life means less frequent replacement. For a hotel front desk, you would need to throw away the wilted natural flowers and replace with a new arrangement 52 times a year.
- Product Versatility : We are able to change the colour of the flowers to suit the occasion or colour theme.
- Time Factor : Preserved flowers floral arrangement are not constrained by time pressure. Arrangements can be prepared ahead of time for collection and still look as fresh on the day of your event.
LavieFlo’s preserved flowers does not have an expiry date.
The condition of the arrangement may deteriorate depending on the environment you place the flowers in, it does not wilt like fresh flowers.
Our flowers can last for years, but we always say that the best viewing period is 6 – 12 months due to wear and tear and weather conditions. We don’t want to over-guarantee as the Malaysian climate is a humid one.
Depending on care, your LavieFlo arrangement / gift can last for years and years in a temperate room environment like an air conditioned / cool room.
- Do NOT water the product
- Do NOT expose to direct sunlight or strong light
- Avoid direct contact with anything wet
- Store and display at temperatures below 35 ̊C
- Best humidity level at approximately 40-60%
- Blow with hair dryer from a moderate distance when dusty
- Only the highest quality flowers are used for preserved flowers
- Only non-toxic, cosmetic grade chemicals are used in the preservation process
- On average, only 30-50% of the flowers meet the stringent quality control standards
Yes. Only non-toxic and cosmetic grade chemicals are used in the process for preservation.